We always do our best to keep our shop updated with the latest info, but occasionally we might advertise something that is no longer available on your date. Please have patience, in these very rare cases we'll do our best to find you an alternative.
Unless otherwise stated all images are our own or are taken with owners' permissions. If you'd like to use any of them then please just ask by sending us an email, we're usually happy to share.
PROP HIRE CONDITIONS
Terms and Conditions 2017 – 2018
Quoted hire rates are for a 48hour period commencing from when items are signed for upon delivery or collection (unless otherwise specified). Hire periods cannot be extended without written agreement from Lavender and Rose Limited.
It is the responsibility of the customer to ensure all items listed on the invoice are correct. Please verify your invoice is correct and notify Lavender and Rose if any amendments are required.
All goods are to be returned clean and in good condition.
No refunds will be made for unused goods.
Lavender and Rose Limited may use your logo or images in our promotional material, however you have the right to refuse this prior to hire.
PAYMENTS AND SECURITY DEPOSIT
A deposit is required to confirm your order. This deposit will be 50% of the total hire cost, including delivery and a £100.00 security deposit. Upon receipt of this order we will reserve your items for you. This deposit is a non-refundable payment. The remaining balance is to be paid no less than 30 days before the event. The £100.00 security deposit will be returned to you upon safe return of the items hired.
Lavender and Rose Limited must have the outstanding funds cleared before the arranged day of delivery/collection. If your balance is not paid in full and you do not cancel your order, you will be liable for the amount due and we will not deliver or allow you to collect.
Late returns will be charged at a daily hire rate for up to seven days, after which they will be charged at double the standard daily hire rate.
Quoted prices are valid for 1 month. If your deposit is not paid within this period, your order may be subject to price variations.
After your event we will write to you to request your bank details to allow us to return your security deposit. We will write to you twice only. If you have not responded we will hold your deposit until we are requested by you to return it.
DELIVERY AND COLLECTION
All items must be signed for upon delivery / collection.
Delivery fees are not inclusive of set-up fees. Please contact Lavender and Rose Limited if set-up is required. This will incur an additional fee.
Delivery fees are based on delivery during normal working hours (09:00 – 18:00) unless noted otherwise. Please contact Lavender and Rose Limited delivery during unsocial hours is required. This will incur an additional fee.
We prefer to deliver to your venue prior to the date of your event to ensure your items arrive on time. If you request us to deliver on the day of your event, you do so at your own risk.
All collections and deliveries are from our registered office: 10 Queen Street, Helensburgh, G84 9LG unless otherwise agreed.
Please do not leave items unattended outside of our business address. Items lost or stolen from our premises due to unattended delivery will be charged for.
LOSS AND DAMAGE
Losses, breakages or damage to goods will be charged at our current repair or replacement rate. Replacement costs can be issued to you prior to hire upon request. Loss and damage costs will be deducted from the security deposit. If the cost of repair or replacement is greater than the amount of the security deposit, a separate invoice will be issued.
The customer is responsible for any loss or damage to goods for the entirety of the hire period. It is the customer’s responsibility to ensure that the goods are fully covered by insurance with regard to theft, damage and public liability risks.
Excessive cleaning costs may be charged for and deducted from the security deposit.
LOSS AND DAMAGE
Lavender and Rose Limited shall not be responsible for any injury or damage to people or property arising from the use of the equipment under hire.
Lavender and Rose Limited will not be liable for any delivery delays caused by circumstances out with our control.
The customer is responsible for the safe use and handling of the equipment under hire.
The colour and condition of our items may differ from the images on our website. It is the customer’s responsibility to inform us of any specific requirements regarding colour, condition and suitability for your event.
1. To cancel your order, you must inform Lavender and Rose Limited in writing. Lavender and Rose Limited are not required to refund any deposits however each case will be assessed on an individual basis.
If you have any questions regarding these terms and conditions, please contact us: Lavender and Rose Limited
10 Queen Street
Phone: 07853 959 720
Please see the attached document for the Terms and Conditions of our current Instagram competition.